Tech Officer: Monitoring & Surveillance
BCX
Centurion, Gauteng
Salary not specified - Full-time
Job Description
About the Role
To provide 1st and 2nd level Monitoring & Surveillance Systems Operator support to various stakeholders internal & external to BCX including Networks, SAP and Server support
Responsibilities
- Monitor Network and Server health.
- Conducting support to all store upon ticket generation via auto-log and customer contact centre. Timeous escalations of anomalies experienced on each shift.
- Respond to client enquiries and escalate problems that cannot be resolved.
- Resolve escalate and monitor actions to meet agreed time and quality targets to ensure business continuity to client.
- An understanding of SLA requirements
- Take cognisance of industry compliance requirements
- Be aware of changes implemented in the client’s environment and report thereof.
- Adhere to company and client’s policies, procedures, and governance
Requirements
- 2 years’ experience in Monitoring & Surveillance Systems solutions specifically in monitoring with EMS and SAP BI, ERP, CRM.
