About the Role

The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2026.

Responsibilities

• The Chief Technology Officer (CTO) is responsible for defining and executing the company’s technology vision, managed services portfolio, and technical delivery strategy. The CTO ensures that the organization’s ICT solutions and services architecture enable clients to achieve simplified, secure, and high-performing IT environments across hybrid infrastructure, networking, connectivity, and IT/back-office services.
• The role bridges strategy, innovation, architecture, and service delivery, positioning the company as a trusted managed services and systems integration partner.
• Define and own the company’s technology strategy aligned to business growth and market positioning.
• Develop the managed services and solutions roadmap across:
• Hybrid infrastructure
• Networking & connectivity
• Cloud & platforms
• Security
• IT & back-office services
• Identify emerging technologies and translate them into service offerings.
• Establish technology standards, architectures, and reference designs.
• Design, evolve, and govern the end-to-end managed services portfolio.
• Ensure offerings are scalable, repeatable, and commercially viable.
• Drive service innovation and differentiation.
• Standardize service catalogues, SLAs, and lifecycle frameworks.
• Ensure alignment between sales, presales, and delivery capabilities.
• Provide executive oversight of solution architecture and complex engagements.
• Establish architecture governance and design authority.
• Ensure delivery quality, consistency, and technical excellence.
• Resolve high-risk or escalated technical issues.
• Ensure solutions meet security, resilience, and compliance requirements.
• Act as executive technical authority in strategic bids and major deals.
• Support sales teams in solution positioning and credibility.
• Engage C-level client stakeholders on transformation and architecture.
• Translate client business needs into managed service strategies.
• Strengthen vendor and partner technology relationships.
• Monitor ICT market trends and competitor offerings.
• Lead development of new service lines and capabilities.
• Drive cloud, automation, and platform-based service evolution.
• Position the company as a thought leader in managed services.
• Represent the company in industry forums and strategic partnerships.
• Build and lead high-performing technical teams.
• Define technical skills strategy and capability roadmap.
• Drive automation, tooling, and platform maturity.
• Improve service efficiency, margins, and scalability.
• Foster engineering culture and continuous improvement
• Ensure adherence to security and regulatory standards.
• Govern technology risk across client environments.
• Establish architecture and service governance frameworks.
• Support ISO / compliance / audit requirements where relevant.
• Ensure best-practice ICT and service management alignment (e.g., ITIL).
• Drive profitability of managed services and technology portfolios.
• Improve gross margin through standardisation, automation, and delivery optimisation.
• Support pricing governance and commercial risk management.
• Align technology investment decisions to ROI and strategic growth objectives.
• Partner with Finance and Sales on revenue growth and margin expansion initiatives.
• Build trusted advisor relationships with key enterprise customers.
• Support strategic account growth and customer retention.
• Identify customer technology trends to shape future offerings.
• Participate in executive customer governance forums.
• Develop executive relationships with strategic OEM and technology partners.
• Drive joint go-to-market initiatives and innovation programs.
• Maximise partner accreditation, incentives, and commercial opportunities.
• Contribute to corporate strategy, business planning, and executive decision-making.
• Support Board and Executive Committee technology and transformation discussions.
• Provide strategic insight on market, technology, and operational risks.
• Ensure the organisation maintains robust cybersecurity, resilience, and business continuity capabilities.
• Oversee technology risk management across internal and customer environments.
• 10–15+ years in ICT / managed services / systems integration.
• Senior leadership experience in technical or services organizations.
• Proven experience in managed services or large ICT environments.
• Strong background in hybrid infrastructure, networking, or cloud.
• Experience shaping services portfolios or solution architectures.
• Track record supporting complex enterprise deals.
• Experience leading multi-disciplinary technical teams.
• Technical Domain Expertise
• Hybrid infrastructure (on-prem, cloud, virtualization)
• Networking & connectivity architectures
• Cloud platforms and migration strategies
• Managed services frameworks and tooling
• Security and resilience architecture
• IT service management (ITIL or equivalent)
• Automation / orchestration platforms
• Strategic technology vision
• Commercial and services mindset
• Executive stakeholder influence
• Architectural thinking
• Innovation leadership
• Technical credibility
• Change and transformation leadership