Tech Officer: Customer Engineer (FS)
BCX
Bloemfontein, Free State
Salary not specified - Full-time
Job Description
About the Role
Cloud Platform Solutions
Responsibilities
- OP1
- To provide technical support for incidents arising from the hardware deployed in the stores.
- For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
- Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
- Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
- Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
- Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance
Requirements
- 2 years’ experience
- Level of Engagement : Internal and external clients
