Takealot Group - Product Manager

About the Role

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!

Responsibilities

• This position reports to the Product Lead - Customer Service.
• The overall vision and roadmap of features for the Takealot Group CS Platform, with a primary focus on reducing contact resolution time by providing our customer service agents with the features and functionality needed to action customer requests quickly and accurately.
• The role is inherently cross-functional working closely with customer service, engineering, design, operations, and executive teams to bring about product enhancements that will benefit our customers and business.
• You will work with business owners to understand their strategy, requirements, and priorities in order to translate needs into recommended initiatives & projects that affect the product.
• You will define and track the metrics and data that will inform all decisions on product features and functionality.
• Create business cases to motivate the prioritization of these initiatives.
• You will analyze and understand project scope and core objectives through requirements workshops with stakeholders to define business requirements.
• You will elicit detailed, low-level functional requirements and document these requirements such that detailed technical specifications can be compiled by Engineering.
• Collaborate with technical lead and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.
• Evolve appropriate Product Management practices for a responsive, dynamic environment to foster effective execution to commitments.
• Be proactive in ensuring that the development and QA teams understand the requirements by attending backlog grooming and sprint planning sessions and initiating functional clarification sessions where needed.
• Setting timelines, driving project schedules, and leading cross-functional development teams from design through to release.
• Review the test plan and test scripts to ensure quality and coverage.
• Performing user acceptance testing.

Requirements

• Must have a proven track record of execution and can formulate a detailed product roadmap, and to execute on that plan.
• Ability to wear multiple hats to guide junior product managers, business analysts, UX experts and engineering to deliver world-class products.
• Solution-oriented, accountable, highly motivated and have a robust personality.
• The ability to take initiative in ambiguous situations, by identifying critical problems and driving solutions.
• Data-driven decision-making.
• Outstanding organizational and communication skills and the ability to balance multiple priorities
• Attention to detail
• An avid customer advocate
• Bachelor's Degree or Advanced Diploma in a related field and a minimum of 5 years Product Management experience, of which a minimum of 2 years experience in a Product Development environment is required.
• In the event that a candidate does not have a Bachelor’s Degree or Advanced Diploma in a related field, an equivalent experience requirement must be met, which equates to a minimum of 8 years of Product Management experience, of which a minimum of 2 years experience in a Product Development environment is required.
• Experience in an e-commerce environment or in an API-driven technical environment would be an advantage.
• JIRA and Confluence experience

Preferred Qualifications

• Experience in online restaurant and grocery shopping and customer experience is advantageous