Software Developer: ServiceNow

About the Role

Software Developer II: ServiceNow(141871)

Responsibilities

• Information Technology
• Application Development
• Manage Self: Technical
• Configure and customize HRSD modules: HR Case Management, Employee Center, HR Knowledge, HR Services Catalog, Lifecycle Events, Document Management, and COE (Centers of Excellence) data structures
• Design and implement record producers, catalog items, UI policies, client scripts, business rules, Flow Designer flows, reporting and IntegrationHub actions
• Build Journeys/Lifecycle Events for onboarding, offboarding, transfers, and other employee milestones
• Develop secure, maintainable code using JavaScript, Glide API, ServiceNow Scripted REST APIs, UI Scripts, and Server-side scripting
• Integrate ServiceNow HRSD with HRIS/HCM systems (e.g. SAP SuccessFactors, SAP s/4HANA, Ariba), identity platforms, document e-signing, and case intake channels via IntegrationHub, MID Server, and REST/SOAP
• Implement role-based access controls (RBAC), security constraints, and contextual security for HR data
• Adhere to platform governance, update set strategy, source control, naming conventions, and coding standards
• Conduct unit testing, peer reviews, and support UAT with HR stakeholders
• Maintain technical documentation (design specs, data models, flow maps, runbooks)
• Troubleshoot incidents and defects; perform root cause analysis and propose preventive measures
• Optimize performance (queries, indexing, ACLs) and ensure platform health across HRSD applications
• Support release management, regression testing, and upgrade readiness (e.g. versions: Washington, Zurich, etc.)
• Work in Agile/Scrum teams, contributing to backlog refinement, estimation, sprint planning, demos, and retrospectives
• Partner with Product Owners, HR SMEs, ITSM teams, and security/compliance to align solutions with business outcomes
• Provide enablement to HR practitioners on case handling, knowledge authoring, and service catalog usage

Requirements

• Advanced Diplomas/National 1st Degrees
• 3-5+ years’ experience developing on ServiceNow, with 2+ years focused on HRSD/ITSM/CSM/CMDB
• Knowledge of HRSD Implementation (preferably)
• Completed ServiceNow Certifications (preferably)
• Expertise in web development (HTML/HTML5, CSS, JavaScript/GLIDE)
• Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
• Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
• Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
• Strong analysis, problem-solving, and decision-making skills
• IT Data structures
• Application systems
• Agile Development
• System Development Life cycle(SDLC)
• Managing Work
• Collaborating
• Quality Orientation
• Applied Learning
• Initiating Action
• Technical/Professional Knowledge and Skills
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Preferred Qualifications

• Diploma / Certificate in multiple languages
• Bachelor’s degree in mathematics, engineering, information systems, or a related field
• Completed ServiceNow Certifications (MUST)