Product Manager Travel and Entertainment

About the Role

Business and Commercial Banking - Card Issuing

Responsibilities

• Project, Process and Product
• Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated.
• Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
• Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
• Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
• Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
• Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
• Identify the business issue by observation; analysing management reports and requests from EXCO.
• Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
• Set expected performance output by meeting and agreeing with management.
• Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
• Manage internal and external stakeholders by regular meetings and agreeing deliverables.
• Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
• Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Payments & Card Systems Knowledge.
• Data & Business Analytics.
• Expense & Travel Ecosystem Integration.
• Digital & API Knowledge.
• Product Development & Agile.
• Risk, Fraud & Compliance Technology.
• Financial & Commercial Systems.
• Virtual Cards and Embedded Ecosystems.
• Experience with travel data reporting and booking tools.
• Card Schemes and Payment Industry knowledge.
• Digital payments and commercial banking as preferred industry experience.

Requirements

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate.
• Advanced Diploma, Bachelor's Degree, or equivalent NQF-aligned qualification in Business, Commerce, Finance, Marketing, Information Systems, or a related field.
• 3–5 years’ relevant experience in product management, product development, financial services, payments or a closely related environment.
• Demonstrated experience managing a product across its lifecycle, from proposition/development through implementation, optimisation and ongoing performance.
• Experience working across multiple stakeholders and disciplines.
• Strong commercial and analytical capability, including interpreting product performance, customer behaviour and financial outcomes.
• Ability to translate customer and business needs into product requirements.
• Strong stakeholder management and cross-functional collaboration.
• Understanding of governance, risk and compliance requirements relevant to the product environment.
• Sound communication and presentation skills.
• Communication Strategies
• Data analysis
• Industry trends
• Principles of financial management
• Relevant regulatory knowledge
• Decision-making process
• Cluster Specific Operational Knowledge
• Governance, risk and controls
• Customer Focus
• Decision Making
• Facilitating Change
• Initiating Action
• Innovation
• Technical/Professional Knowledge and Skills
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Preferred Qualifications

• Postgraduate qualification in Business Management, Finance, Commerce, Product Management, Strategy, or a related discipline.