Product Manager

About the Role

Connect is built on real delivery and the Product Manager is the engine behind it. This role supports the Product Head in producing the best product, directing how it's built and developed across its full life cycle, and working closely with the Software Development Manager and teams on what gets built and when.

Responsibilities

• In this role, you'll take front-end ownership of Connects full channel suite the app, Nova, USSD, IVR and self-service and lead the people, partnerships and delivery plans that bring it all to life.
• Own the front-end delivery of Connects channel suite from end to end
• Lead and coordinate front-end developers, UI and UX teams across all Connect touchpoints
• Work at tactical and operational levels, contribute to product strategy and business planning, and integrate business and technical product segments to achieve objectives, delivery and targets
• Manage delivery of provisioning, vouchers, order management and bundle products
• Ensure the front-end integrates correctly with APIs and backend capabilities
• Author documents across the product life cycle, including business plans, product roadmaps, business cases, requirements and functional specifications
• Use data and metrics to test theories, confirm assumptions, measure success and validate products through client feedback
• Align initiatives and projects to our broader strategy and achieve goals through cross-functional teams, including remote and hybrid setups

Requirements

• Minimum: Bachelor's Degree
• Ideal: Honours Degree
• At least 8 years' management experience at senior level in product development or as a product manager/owner, with 5+ years managing, developing and delivering a product
• Career experience that includes time in one or more technical roles, and a track record of communicating with technical and non-technical stakeholders across multiple business units
• Working knowledge of APIs, front-end technologies and Java-based environments
• Experience coordinating UI/UX teams and managing end-to-end technical delivery
• Experience scoping and running usability studies and/or client research
• Business development experience in a banking or financial landscape
• Financial acumen for budget management
• Translation of product strategies into tactical and operational plans
• Systems thinking, big-picture view, sound decision-making
• Agile product ownership and methodology
• Domain-specific knowledge, product technology and technical dependencies
• People and stakeholder management
• Data-driven, analytical and quantitative skills
• Technologically literate and adaptable
• Product development experience in the product domain at management level
• Working with Agile product ownership
• Translating business strategies into business benefits
• Initiation and implementation of innovative concepts
• Capitec Way of Work
• In-depth knowledge and understanding of banking including productivity, profit, efficiency, processes, procedures and client service
• Continuous improvement best practices (Lean, Six Sigma, Theory of Constraints, PDCA)
• Process mapping and improvement techniques
• Analytical Skills
• Attention to Detail
• Commercial Thinking Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Clear criminal and credit record

Preferred Qualifications

• Telco or MVNO industry experience (beneficial but not essential)