IT Support
Takealot
Eastport, Johannesburg
Salary not specified - Full-time
Job Description
About the Role
Purpose of the Role: To develop and implement the business & operational plans, policies, and procedures for the successful management, support, and security of related system applications currently used, as well as any newly implemented applications.
Responsibilities
- Purpose-driven impact: Transform lives through logistics innovation
- Advanced technology: Work with cutting-edge systems in a fast-paced environment
- Career growth: Thrive in an agile space that champions continuous improvement
- Inclusive culture: Your unique perspective drives extraordinary results
- A culture that celebrates individual uniqueness while championing the strength of togetherness.
- Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.
- Provide hands-on support and troubleshooting for warehouse application systems, ensuring minimal disruption to operations.
- Identify, diagnose, and resolve any issues related to software applications and escalate to relevant teams when necessary.
- Perform routine checks and maintenance to ensure the stability and performance of warehouse IT applications.
- Conduct training sessions for warehouse staff to enhance their understanding and usage of IT applications. Provide ongoing technical support and guidance.
- Work proactively to identify opportunities for process enhancements through technology, contributing to increased efficiency in warehouse operations.
- Maintain accurate documentation of systems, incidents, resolutions, and procedures to support knowledge sharing and continuous learning.
- Analyzes and evaluates the technical performance and reliability of products, systems, and services against identified industry standards to ensure customer satisfaction.
- Implements technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults.
- Implements and coordinates standards, procedures, processes, and daily activities for the operations group.
- Supports new technologies, data center performance and reliability.
- Provides input and recommendations regarding business continuity issues and improvements to the operations of systems and processes supported.
- Investigates business requirements and proposes subsequent solutions.
- Ensures optimal availability of related systems, e.g., content production applications portfolio, in order to meet the contracted service levels for 2nd and 3rd level support.
Requirements
- National diploma in Information Technology or equivalent experience
- 3-5 years of experience in IT application support, preferably within a logistics or warehouse environment.
- Familiarity with ITIL processes and best practices.
- A+, N+, Active Directory
- WMS experience
- Microsoft Infrastructure
- Google Cloud
- Excellent verbal and written communication skills
- Excellent Interpersonal skills
- Problem-solving skills
- Analytical thinking
- Pressure resilience
- Results orientation
- Creative thinking
- Teamwork
- No doors : We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
- Mentorship programme : We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.
- Naspers Tech Community& Online Learning : Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
- Staff discount . Millions of products across 28 departments. What more could you ask for?
- Birthday leave : Cake Day all the way. Enjoy your day off - you deserve it.
- Help when you need it most : Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
- Free parking: No more 5km fun runs to your desk (unless you want to).
