IT Support - Cape Town Head Office

Takealot

Cape Town

Salary not specified - Full-time

Job Description

Takealot.com

Resolving IT support tickets using help desk ticketing software
Troubleshooting and Replacing computers, monitors, printers, scanners (palm and barcode) and other peripherals in a fast-paced environment
Assisting system engineers as needed - "Smart Hands"
Install, compile, configure, patch, troubleshoot, and manage PC software
Maintaining, cleaning and testing equipment and peripherals
Asset tagging and asset management
Performing password resets in Active Directory as well as Google Workspace, and other in-house systems
Providing comprehensive troubleshooting and support for all IT equipment and software
Performing OS re-imaging and software installations as required
Ensuring user’s backup needs are being met.
Other duties as assigned by Management on site or Team Lead
Supporting site video conference and A/V equipment.
Installing patch cabling for phone, server and switches as needed
Documenting IT procedures for internal use including test protocols
Providing "smart-hands" support for server devices, network, print devices and fixed line devices (cycling power on network switches, 1st line support for network printers including checking for paper jams etc, recording serial numbers and error messages on print consoles).
Physically being capable of lifting/handling PC related hardware, packaging and deployment of built PC devices to appropriate locations on site
Manage vendor relationships for equipment support, maintenance and installations
Own transport is essential

Excellent interpersonal, communication and problem-solving skills
Ability to work and perform with minimal supervision
Driven to improve customer satisfaction, both internally and externally
Ability to maintain professionalism at all times under high-pressure situations
Must be able to meet team goals and enjoy working collaboratively as a team
Root cause analysis and problem resolution
Higher Certificate or Advanced National (Vocational) Certificate in IT/Computing or related field and a minimum of 3 years experience in IT Support.
In the event that a candidate does not have a Higher Certificate or Advanced National (Vocational) Certificate in IT/Computing or related field, an equivalent experience requirement must be met, which equates to a minimum of 6 years of IT Support experience.
A+, N+, MCSA certifications
Advanced troubleshooting skills
Advanced knowledge of Windows Operating Systems
Advanced knowledge of Apple Mac Hardware and Software
Advanced knowledge of Microsoft Office Applications.
Experience in an IT support services related role that includes desktop support and troubleshooting
Experience in and advanced understanding of wireless networks, networking printers, and LANs
Advanced understanding of network security