IT Business Analyst (Product Development MFA)

About the Role

The purpose of the role is as follows: To work as a liaison among stakeholders, using a set of tasks and techniques, in order to understand the structure, policies and operations of the bank and to recommend solutions that enable the bank to achieve its goals

Responsibilities

• Suggest changes in executing work processes to better drive value and benefits for the business.
• Prepare and share recommendations for process and systems improvements in relevant area of accountability.
• Facilitate one-on-one or group workshops to elicit, analyze, communicate, and validate requirements for changes to business processes and policies and, where relevant, IT systems.
• Analyze existing processes and facilitate improvements with stakeholders.
• Document business/functional requirements.
• Conduct a gap analysis to identify the most feasible solution to meet requirements.
• Work with business stakeholders to define metrics/performance goals and acceptance criteria for solution and ensure the implementation of the requirements.
• Clarify the business requirements and functional/process specifications for relevant stakeholders.
• Work with project team to define metrics/performance goals and acceptance criteria for solution and system and ensure the implementation of the requirements
• .
• Participate in the test effort to ensure that the delivered solution meets agreed business requirements and functional/process specifications.
• Participate in post project implementation review.
• Provide input into compiling or write system manuals where required.
• Compile training material and provide end-user training to stakeholders where relevant.
• Prioritize requirements (critical and non-critical) with Project Manager to identify project deliverables and time frames
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered.
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
• Anticipates consequences and adapts problem solving based on continual feedback.
• Act speedily to resolve problems, queries and complaints.
• Adapt communication styles to meet the needs of different audiences.

Requirements

• Experience in the Custody environment is a requirement
• Experience on the BaNCS SP system is a requirement
• Knowledge of the Master File Administration processing in the BaNCS SP system is a requirement
• Exposure to system testing is a requirement
• #Post
• #RMB
• #LI-ZM1
• Important Closing Date Note
• Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
• 16/10/26
• All appointments will be made in line with FirstRand Group’s

Preferred Qualifications

• Minimum relevant Degree (e.g. B. Com, BSc Information Systems or Engineering) is advantageous
• Business Analyst Diploma (Advantageous)
• Minimum 2+ years relevant experience in a Business Analyst role (Advantageous)
• Experience in the Global Custody product set and processes is advantageous