IT Specialist

About the Role

Step into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.

Responsibilities

• End-user support across Windows, macOS, and ChromeOS.
• Hardware, software, connectivity, printing, and access troubleshooting.
• Help desk and SLA management.
• User lifecycle and access management.
• Google Workspace and Microsoft 365 administration.
• Endpoint management, software deployment, patch management, and device compliance.
• Incident resolution, root cause analysis, and recurring-issue resolution.
• Technical documentation and record management.
• Support business-critical systems and operational IT equipment.
• Troubleshoot printers, scanners, handheld devices, and related technology.
• Preventative maintenance and operational readiness checks.
• Incident response and downtime reduction.
• Site, shift, and after-hours support where required
• First- and second-line network troubleshooting.
• Wired and wireless connectivity support.
• Network cabling, termination, patching, tracing, testing, and fault-finding.
• Assist with network equipment deployment and maintenance.
• Physical infrastructure installation, relocation, and decommissioning.
• Maintain organised cabling and IT infrastructure standards.
• Infrastructure documentation and escalation of advanced network issues.
• Work collaboratively with the Network Specialist on advanced infrastructure and network changes
• CCTV installation, maintenance, and troubleshooting.
• Basic cabling, connectivity, and fault-finding.
• Equipment installation, relocation, replacement, and decommissioning.
• Vendor or specialist escalation where required.
• Endpoint security and device compliance.
• Patch management and security remediation support.
• Access reviews and security incident escalation.
• Change management.
• Backup and recovery support.
• Business continuity support.
• Adherence to IT security policies and standards.
• Hands-on delivery of IT projects and technical implementations.
• Infrastructure upgrades, system rollouts, office moves, and equipment deployments.
• Hardware and infrastructure installation, configuration, testing, relocation, and decommissioning.
• Ownership of assigned technical project activities from initiation to completion.
• Technical testing and post-implementation support.
• Project documentation, SOPs, and technical procedures.
• Process improvement and continuous improvement initiatives
• IT asset lifecycle management.
• Hardware, software, licence, and equipment inventory management.
• Asset audits and reconciliation.
• Repairs, warranties, replacements, and decommissioning.
• Secure disposal and data handling
• IT procurement support.
• Technical requirements and equipment specifications.
• Supplier quotation evaluation.
• Vendor and service-provider coordination.
• Warranty, repair, delivery, and installation management

Requirements

• Minimum 3 years’ experience in IT support, IT operations, infrastructure support, network support, or a similar technical role.
• Demonstrable hands-on IT infrastructure and project implementation experience.
• Practical experience supporting Windows, macOS, and ChromeOS in a business environment.
• Practical networking and cabling experience, including troubleshooting and physical implementation.
• Experience with Google Workspace and/or Microsoft 365 administration.
• Endpoint management, patch management, device deployment, and access management experience.
• Experience supporting business and operational IT equipment.
• Experience with technical implementations, equipment deployments, upgrades, relocations, and technology rollouts.
• Strong hands-on technical ability.
• Troubleshooting and problem-solving.
• Ability to take technical work from problem identification through to implementation and closure
• Able to work independently and escalate appropriately.
• Comfortable working in fast-paced office and operational environments.
• Adaptable and willing to work across both support and infrastructure responsibilities.
• Challenge Accepted: W e are the company's reliable foundation. We own every issue from start to finish, remain calm under pressure, and are relentless in our pursuit of solutions that ensure business continuity.
• Solve Smart: We look beyond the immediate fix to find the root cause. We leverage automation, foresight, and strategic planning to build resilient systems and eliminate problems before they impact the business.
• Character Counts: We are trusted guardians of the company’s systems and information. We operate with absolute integrity, communicate with transparency, and handle all matters with the discretion and confidentiality our role demands.
• Customer Obsessed: We succeed when our colleagues succeed. We listen with empathy, communicate clearly and jargon-free, and dedicate ourselves to providing timely and effective solutions that empower our colleagues to do their best work.
• Seriously Unserious: We take our work, but not ourselves, too seriously. We use positivity and patience to make technology less intimidating for everyone, while supporting each other as a team through every challenge.

Preferred Qualifications

• Degree or diploma in Information Technology, Computer Science, Networking, or a related field preferred; relevant practical experience will also be considered.
• CCTV support experience is advantageous.
• Warehouse, logistics, distribution, retail, or operational environment experience advantageous.
• Valid driver’s licence and own transport is advantageous.
• Relevant IT certifications advantageous.