GhostDraft Forms Developer

About the Role

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

Responsibilities

• The following outcomes will be expected to be achieved by the Forms Developer Front Office:
• Build & Design
• Data & Integration
• Logic & Functionality
• Quality & Operations
• Testing
• Assist in translating business requirements into functional, user-friendly forms and document templates.
• Support the development and maintenance of dynamic, pre-filled, reader-extended forms.
• Modify and enhance existing templates based on business and operational requirements.
• Assist in creating new templates using specifications, sample forms, and reference documents.
• Ensure adherence to established form design standards and layout guidelines.
• Participate in design reviews and implement feedback from senior developers and stakeholders.
• Assist with configuring data-driven prefill functionality.
• Support integration of forms with backend data sources and systems.
• Validate data mappings and troubleshoot data-population issues.
• Implement conditional logic and business rules within forms.
• Configure validation rules and field behaviour.
• Support the personalisation of forms based on business requirements.
• Assist with the maintenance and enhancement of existing form functionality.
• Troubleshoot and resolve form-related issues under guidance from senior team members.
• Assist with production support and incident resolution.
• Support the continuous improvement of form quality, usability, and performance.
• Participate in post-implementation support and operational activities.
• Maintain accurate documentation of templates, configurations, and development activities.
• Conduct functional and regression testing of forms and document templates.
• Verify successful form generation, data population, and field behaviour before handover for formal testing.
• Assist business analysts, testers, and business users during testing cycles and defect resolution.

Requirements

• Minimum Requirements
• 2 - 3 years' experience in software development, document automation, forms development, or a related field.
• Exposure to GhostDraft or similar Customer Communication Management (CCM) platforms such as OpenText Exstream,
• SmartCOMM, or Adobe Experience Manager (AEM) Forms.
• Diploma in Information Technology, Software Development, or a related field.
• Relevant practical experience may be considered in place of a formal qualification.
• Exposure to creating interactive PDF forms.
• Exposure to document automation or customer communication management solutions.
• GhostDraft training/certification.
• Experience working within Agile or Scrum delivery environments.
• Core Technical Skills
• Good understanding of dynamic template development.
• Good knowledge of document automation concepts.
• Understanding and implementation of JavaScript or similar scripting languages.
• Familiarity with JSON, XML, and data integration concepts.
• Ability to troubleshoot and debug.
• Form-Specific Skills
• Ability to configure and maintain form fields.
• Understanding of validation rules and field behaviour.
• Exposure to conditional logic and dynamic sections.
• Attention to formatting, layout consistency, and document quality.
• Exposure to GhostDraft Studio, Data Workbench and/or Scripting Language.
• Exposure to AEM Workbench/Designer and/or Scripting Language.
• Basic knowledge of React and modern front-end development concepts
• Experience within financial services, investments, or insurance industries.
• Experience working with compliance-related forms and documents.
• Knowledge of document generation and workflow processes.
• Strong attention to detail and commitment to quality.
• Willingness to learn and develop technical skills.
• Analytical thinking and problem-solving ability.
• Good communication and collaboration skills.
• Ability to manage multiple tasks and priorities.
• Takes ownership of assigned work and follows tasks through to completion.
• Positive attitude and eagerness to contribute to team objectives.
• Ability to work independently while seeking guidance when required.

Preferred Qualifications

• Preferred
• Advantageous